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Frequently Asked Questions - Login Problems

  1. The system will not accept my login
  2. My Login has been blocked after entering it several times
  3. I am receiving a message saying that my login has been locked
  4. I cannot remember my login
  5. I am not able to sign up. I get the message "The Email or username is already taken"
Login Problems
The system will not accept my login
  • Logins are CaSe SeNsItIvE. Please make sure you enter it exactly as you did when signing up. Make sure your CAPS LOCK is not on.
  • Please make sure you login from the Welcome Page here. Trying to login from bookmarked pages may cause problems.
  • If you are certain that your login is correct it may be due to another reason. To check whether your subscription is active please go to the CCBill Customer Service Center. Your subscription may have been canceled due to a failed rebill.
My Login has been blocked after entering it several times

If you have entered an incorrect login repeatedly, our security system will have placed a temporary block on your computer. This block will only last 3 hours. If this has happened it is because your login is incorrect please refer to 'The system will not accept my login' above.

I am receiving a message saying that my login has been locked

In order to prevent shared or stolen logins, our security system detects usernames that are used from different computer IP addresses. If your login has been blocked it may be because of this. If you feel that the lock has occurred due to no fault of your own, please email us so that we may look into the matter. If your login is being used by other users we will have to change your login.

I cannot remember my login

Please refer to your confirmation email received upon completion of the signup process. Otherwise you may review your login info at the CCBill Customer Service Center.

Epoch customers please click here.

I am not able to sign up. I get the message "The Email or username is already taken"

We have just changed our membership system, so before you sign up you will have to login. Please use the login you have been using most recently.

Once youre logged in you will be given the option to renew by clicking on the link on the top right corner. After this the process is the same. If you are unable to login to do this, please contact us info@menatplay.com

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